Refund Policy

Effective date: October 10, 2026

This Refund Policy applies to purchases of Lifetime Access (USD 9.99, one-time payment) on BaZi Destiny Map (https://www.bazifortunereading.com).

1. Who processes refunds

Our order process is conducted by our online reseller Dodo Payments, which is the Merchant of Record for all our orders. Approved refunds are issued by Dodo Payments to your original payment method. Your purchase is also subject to Dodo Payments's buyer terms.

2. When you can get a refund

Lifetime Access is digital content that is delivered immediately after payment. We offer a full refund if you contact us within 14 days of purchase and:

  • you were charged but Lifetime Access was not activated on your account, and we cannot fix this within 3 business days of your report;
  • a technical problem on our side prevents you from accessing paid readings, and we cannot fix it within 3 business days of your report;
  • you were charged more than once for the same purchase (the duplicate charge is always refunded, even after 14 days).

3. When refunds are not available

Because the content is delivered instantly, refunds are generally not available for:

  • change of mind after the paid readings have been unlocked;
  • disagreement with, or dislike of, the content of a reading (all readings are for entertainment and self-reflection only, as explained in our Terms of Service);
  • accounts suspended for breaching our Terms of Service.

4. Right of withdrawal (EU/EEA and UK customers)

At checkout you are asked to agree that access to the digital content starts immediately. You also confirm that you understand you lose your statutory 14-day right of withdrawal once access begins. This does not affect your rights for faulty or non-conforming digital content, which are covered in section 2 above and by applicable law.

5. How to request a refund

Email gujianqitan612@gmail.com with:

  1. the email address linked to your account;
  2. your order ID (shown on your Dodo Payments receipt);
  3. a short description of the problem, with a screenshot if possible.

We aim to reply within 2 business days. Once a refund is approved, Dodo Payments usually returns the money within 5–10 business days, depending on your bank or card issuer.

6. After a refund

When a refund is issued, Lifetime Access is removed from your account. Your free features remain available.

7. Chargebacks

If you have a problem with a payment, please contact us first. We resolve most issues quickly. Opening a chargeback with your bank without contacting us may lead to suspension of your account while the dispute is reviewed.

8. Contact

Refund questions: gujianqitan612@gmail.com